PRIVACY POLICY

Last updated: May 2025

Excell Mobile Auto Detailing ("we," "us," or "our") operates the website excelldetailing.com. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

1. INFORMATION WE COLLECT

We collect information you provide directly to us, including:

• Contact information — name, phone number, and email address when you request a quote or book a service
• Vehicle information — make, model, and year when you book a service
• Payment information — credit/debit card details when paying for services. Payment processing is handled securely by Square and we never store your card details on our servers
• Communications — messages you send us via email, phone, or our website contact forms

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Schedule and confirm detailing appointments
• Process payments for services rendered
• Contact you about your appointment, changes, or follow-ups
• Send review requests after your service is completed
• Improve our services and customer experience
• Respond to your questions and support requests

3. PAYMENT PROCESSING

All payment processing is handled by Square, Inc. We do not store, process, or transmit credit card information on our website. Square is PCI DSS compliant and handles all payment data securely. By making a payment, you also agree to Square's Privacy Policy.

4. HOW WE SHARE YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers — Square (payment processing) and Google (appointment scheduling and data storage via Google Sheets)
• Legal requirements — if required by law or to protect our rights

5. DATA STORAGE

Job and appointment information is stored securely in Google Sheets, accessible only to authorized Excell Mobile Auto Detailing staff. We take reasonable precautions to protect your data from unauthorized access.

6. COOKIES

Our website uses minimal cookies and browser storage (sessionStorage) solely for keeping you logged into the staff portal. We do not use tracking cookies or third-party advertising cookies.

7. THIRD-PARTY LINKS

Our website contains links to third-party sites including Google, Instagram, Facebook, and TikTok. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. YOUR RIGHTS

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at Excelldetails@gmail.com.

9. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. CONTACT US

If you have any questions about this Privacy Policy, please contact us:

• Email: Excelldetails@gmail.com
• Phone: (941) 600-4486
• Service Area: Venice, Sarasota, and North Port, FL